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Streets of Growth Founder with London Police

Applied Research
& Client Experience Unit (AR-CX)

Over the past three decades our frontline work and global research has played a crucial role in the understanding and development of prevention and intervention work in this context. This is why Streets of Growth have created an Applied Research and Client Experience Unit (AR-CX) to continually advance the knowledge, training, delivery, and measurement of the impacts. Also, to ensure we are acting with integrity where our young clients and partners experience what it is we say we do. (Pictured above - training new Police Constables and Detectives in our model of approach as part of the Met Police 'familiarisation training' of new recruits.)

Alan presenting challenges young people face including advocating for change.

AR – Applied Research

The Applied Research (AR) arm of our Unit is about consistently 

testing our assumptions and habitual behaviours and ways of working. This includes nurturing a professional practitioner culture that can critically think and reflect so we are best placed to identify what works, and what doesn't, and be clear on what we have to keep doing, stop doing and start doing. We utilise a broad and diverse range of methodologies to continually reflect upon and challenge the obstacles our young people face in the community. During this process of reflective inquiry, we continually critique and adjust our mindsets, behaviours and models to ensure our approach remains relevant and progressive

in the 'real time' realities of the young adults we serve.


Our work directly engages and responds to the challenges young people face including advocating for change. For example, based on our work challenging Child Criminal Exploitation in the community, we have embarked on a research project exploring modern slavery policy and practice. This work focuses on analysing how victimhood is framed within policy, whilst contrasting this with the lived experiences of our clients. In short, we are asking if modern slavery policy responds appropriately to the lived experience of criminal exploitation in our communities.

Alan and Darren discussing the Experience (CX) arm of Streets of Growth

CX – Client Experience

The Client Experience (CX) arm of our Unit analyses how our clients initially resist our services, begin to engage and progress, relapse and drop out, recover and re-engage, to eventually maintaining and exiting our intervention model on their change journey with us. For those young adult populations who are seriously stuck and living dangerous lifestyles, it can be an extremely daunting and uncertain prospect to consider engaging in the change process. We value and honour the ‘relationships for change’ we cultivate with our clients by inviting and gathering feedback on our practice throughout the change process. This is vital to ensuring that our relationships and interventions are

always appropriate, relevant and timely.


How our young adult clients experience our practice is at the heart of everything we do. We have committed our lives to producing breakthroughs that strike a balance between young person-led, community-led and organisation/institution-led to ensure our young clients are not 'done to' and can truly move from high-level dependency to self-maintained independency and are not left behind or totally welfare state dependent.


For more information on our global research collaborations please contact Darren Way – Lead for (ARCX)

Image by Richard Bell

Case Study

45% Reduction in Anti-social Behaviour

“Over the past three years an innovative partnership between Streets of Growth Outreach & Street Intervention Team, Police ASB Team, Tower Hamlets Homes ASB Team, and key neighbours created a joined-up approach. Strategically working together, we developed an effective ‘positive requirement’ pathway for identified young adults, which involved prevention and intervention, alongside law enforced Containment when it was required to break the cycle of harm, violence, criminality and poverty. Evidenced impacts from this coalition marked a 45% reduction in Anti-social behaviour across the estates it was delivered.

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