& Client Experience Unit (AR-CX)
Over the past two decades our frontline work and global research has played a crucial role in the understanding and development of prevention and intervention work in this context. This is why Streets of Growth have created an Applied Research and Client Experience Unit (AR-CX) to advance staff practice, ensure our young clients receive the right support at the right time, and share our pioneering work and hard lessons learned with partnering professionals from different sectors such as the Met Police new recruits.
AR – Applied Research
The Applied Research (AR) arm of our Unit has a ‘close-to-the-problem’ and ‘close-to-the-data’ orientation. We utilise a diverse range of methodologies to continually reflect upon and challenge the obstacles our young people face in the community. During this process of reflective inquiry, we continually critique and adjust our mindsets, behaviours and model to ensure our approach remains relevant and transformative in the 'real time' realities of the young adults we engage.
Our work directly engages and responds to the challenges young people face including advocating for change. For example, based on our work challenging child criminal exploitation in the community we have embarked on a research project exploring modern slavery policy and practice.
This work focuses upon analysing how victimhood is framed within policy, whilst contrasting this with the lived experiences of our clients. In short, we are asking if modern slavery policy responds appropriately to the lived experience of criminal exploitation in our communities.
CX – Client Experience
The Client Experience (CX) arm of our Unit analyses how our clients progress, relapse and recover on their change journey with us. For those young adult populations who are seriously stuck and living dangerous lifestyles, it can be an extremely daunting and uncertain prospect to consider engaging in the change process. We value and honour the ‘relationships for change’ we cultivate with our clients by inviting and gathering feedback on our practice throughout the change process.
This is vital to ensuring that our interventions are always appropriate, relevant and timely. How clients experience our practice is at the heart of everything we do, and we have committed our lives to producing breakthroughs that strike a balance between community led and organisation/ institution led solutions to ensure vulnerable young communities are not left behind.
For more information on our global research collaborations please contact Darren Way – Lead for (ARCX)